These Terms of Service (the "Terms") govern your use of Social Anchor LLC's services, your relationship with us as a client, and your access to our website at socialanchor.io. By engaging Social Anchor or by using our website, you agree to these Terms. If you do not agree, do not use our services.
Social Anchor grows local and regional businesses on social media. Videos are the method. Depending on the package you select, our services may include:
Your package is the one you select when you become a client: Option A (16 videos a month, posted every other day, up to two paid ads a month) or Option B (8 videos a month, posted twice a week, one paid ad a month), together with anything agreed with you in writing (your "Package"). Where a written agreement conflicts with these Terms, the written agreement governs that item.
To become a client, you must:
By engaging Social Anchor, you represent that you have the authority to grant us access to the social media accounts, brand assets, and other materials you provide, and that doing so does not violate any third-party rights or agreements you are subject to.
Acceptance of a client is at our discretion. We may decline any prospective client at any time before an engagement begins, without stating a reason, as permitted by law.
Our services are billed monthly in advance on your billing date. Stripe automatically charges the payment method on file each billing cycle. Fees are earned when the cycle begins and are not refundable except under the Fit Guarantee, as set out in our Refund & Cancellation Policy.
Your monthly fee is one fee for the service as a whole. It is not an itemized bundle, and no portion of it is attributed to recording, editing, posting, ads, or any other single component. Comparison values shown on our website for the hires our service replaces are estimates for comparison and are not components of the fee.
If you request more videos, more ad campaigns, or other services beyond your standard package, additional fees may apply. These fees will be agreed in writing before work begins and added to your recurring invoice or billed separately.
When your Package includes advertising services, the advertising budget itself is paid by you directly to the advertising platform (Facebook, Instagram, or other), from an ad account and payment method in your name, in an amount you set and approve. Advertising budgets are separate from our service fees and are never collected, held, or remitted by Social Anchor. Ads run on videos that have first proven themselves organically, so the opening weeks of an engagement are organic by design. Ads not run because an ad account, a payment method, or an approved budget is not in place on your side are not a shortfall in service.
Fees do not include taxes. You are responsible for any sales tax, use tax, value added tax, or similar taxes assessed on the services, except for taxes based on our net income.
If a payment fails or is not received by the due date, we may suspend services until payment is received. We may charge a late fee of 1.5% per month on overdue amounts, to the extent permitted by law.
You agree to:
Four guarantees back every account we run. The Reach Guarantee and the Fit Guarantee are the only free service or refund we offer. Our Refund & Cancellation Policy sets out how each one is claimed.
We double your reach in 90 days. Reach is the number of unique accounts that see your videos, combined across every platform we manage for you. The baseline is your reach over the 90 days before kickoff, captured from your own analytics and signed by both parties on day one. If reach has not doubled by day 90, service continues free until it doubles, for up to 60 additional days, after which the engagement ends and you keep every file. The remedy is free service. It is not a cash refund of fees already paid.
The Reach Guarantee holds only while all of the following are met:
If any condition lapses, the Reach Guarantee is void for the engagement. It does not pause and it does not restart. Paid ads are optional and are never a condition of the guarantee.
Within 30 days of your first published video, if you are unhappy with the work, tell us why in writing and we refund every dollar you have paid us. One request per client, by email within the 30 days. It ends the engagement, and you keep every file delivered to that point.
Engagements run month to month. There is no long-term contract and no cancellation fee. Cancellation takes 30 days written notice and takes effect at the end of a billing cycle, as set out in Section 9.
Every video, every raw file, and every edited version is yours, to use however you want, on any platform, during the engagement and after it ends, as set out in Section 6.
You own the final delivered videos. On payment of the fees for the cycle in which they were produced, all rights in the final videos pass to you, for use however you want, on any platform, during and after the engagement. We keep the right to use them as described in Section 8.
You retain all rights to the brand assets, trademarks, products, and other materials you provide to us. You grant Social Anchor a license to use those materials solely for the purpose of producing the deliverables under your Package.
The raw footage and every edited version from each recording session are yours. They are delivered with the finished videos or on request, and in full at the end of the engagement. We may keep copies for our records and for the use described in Section 8, and we may delete our copies at any time after delivery. Our editing project files and templates are working tools and are not delivered.
Music, stock footage, fonts, and other third-party content used in your videos are licensed for use in the delivered videos only and subject to the terms of the licenses we hold. You may not extract or reuse third-party content outside of the delivered videos.
Social Anchor retains all rights to our methodologies, templates, workflows, software, automation systems, content frameworks, and any other intellectual property we developed before or independently of your engagement.
Each party may receive confidential information from the other in the course of the engagement, including business strategy, financial information, customer data, and proprietary materials. Each party agrees to:
This obligation continues during the engagement and for two years after termination. Confidentiality does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
Unless you tell us otherwise in writing, you grant Social Anchor the right to:
If you prefer not to be referenced publicly, contact us at any time and we will honor that request going forward.
Engagements are month-to-month, automatically renewing each billing cycle until terminated.
You may cancel for any reason with 30 days written notice by email to Nick@SocialAnchor.io. Cancellation takes effect at the end of a billing cycle, never in the middle of one. Notice received at least 30 days before your next billing date makes the current cycle your last. Notice received fewer than 30 days before your next billing date makes the next cycle your last, and that cycle is charged and delivered in full. You may ask us to stop work before the end of your final cycle, and we will; that cycle is still billed. Fees are not refunded on cancellation. The full terms are in our Refund & Cancellation Policy.
Social Anchor may decline to begin any engagement, and may end any engagement at any time, for any reason or for no reason, as permitted by law, by written notice to the email address on file. We are not required to state a reason. Reasons we may rely on include, without limitation, a conflict of interest with another client, an exclusivity we have granted or intend to grant in a practice area, territory, or industry, a change in our capacity or in the direction of our business, or a working relationship that we judge is not a fit. Our decision is final and is not subject to cure, review, or appeal.
Termination under this clause takes effect on the date stated in the notice, which may be the date of the notice. It is not a breach of these Terms or of any other agreement between us, and it gives rise to no claim against Social Anchor other than the refund described under "What happens when we end an engagement" below.
We may also suspend or end services immediately, without notice, if you breach these Terms, fail to pay, engage in unlawful conduct, direct us to act against the law or the rules of a platform, or behave in a way that harms our team, our clients, or our reputation. No refund of any kind is owed on a termination for cause.
A client sometimes asks us to sign a document of its own: a non-disclosure agreement, a vendor or supplier form, a media release, or an agreement of its own drafting. These Terms govern the services regardless of any such document. Unless the document is signed by Social Anchor's Founder and states expressly that it supersedes these Terms, it does not create an obligation to begin or continue services, does not fix a term or a minimum duration, does not limit our right to decline or end an engagement under this Section, and does not change the refund rules in our Refund & Cancellation Policy. Where such a document and these Terms conflict on the services, these Terms control.
Confidentiality obligations we have agreed to in writing are honored for their stated term. Ending an engagement is not a breach of a confidentiality agreement, and the end of an engagement does not end a confidentiality obligation that by its terms survives.
On any termination, we stop work, remove our access to your accounts, leave your published posts in place, and deliver every video and raw file from paid cycles as set out in Section 6. Sections of these Terms that by their nature should survive termination will survive, including ownership, confidentiality, warranties, liability, this Section, and dispute resolution.
Social Anchor warrants that we will perform our services with reasonable care and skill, consistent with industry standards for social media management and video production.
No results are guaranteed beyond the four guarantees in Section 5. Except for the Reach Guarantee and the Fit Guarantee, on their conditions and as set out in our Refund & Cancellation Policy, we do not guarantee any specific number of views, followers, leads, sales, or business outcomes. Social media performance depends on factors outside our control, including platform algorithms, audience behavior, market conditions, and creative variables. We do guarantee that we will apply professional effort and expertise to the work.
Except for the limited warranty above, the services are provided "as is" and "as available." To the maximum extent permitted by law, Social Anchor disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law:
The limitations in this section do not apply to your obligation to pay fees, breaches of confidentiality, or indemnification obligations.
You will indemnify and hold Social Anchor harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from:
Social Anchor will indemnify and hold you harmless from any claims that the services we provide infringe the intellectual property rights of a third party, excluding claims arising from materials you provided or your unauthorized use of the deliverables.
If a dispute arises, the parties will first attempt to resolve it informally by contacting each other in good faith. Most issues can be resolved by a direct conversation.
These Terms are governed by the laws of the State of Louisiana, without regard to its conflict of laws principles.
Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Caddo Parish, Louisiana, and both parties consent to the exclusive jurisdiction of those courts.
Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
These Terms, together with your Package, our Privacy Policy, and our Refund & Cancellation Policy, are the entire agreement between you and Social Anchor regarding the services and supersede any prior agreements.
We may update these Terms from time to time. Material changes will be communicated by email or by prominent notice on our site. Your continued use of the services after the effective date of any change constitutes acceptance.
You may not assign these Terms or transfer your obligations without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, acts of war, civil unrest, pandemics, platform outages, internet failures, and acts of government.
If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect. Failure to enforce any provision is not a waiver of that provision.
Legal notices to Social Anchor must be sent in writing to the contact information below. We may send notices to you by email at the address you provided.
Questions about these Terms:
