Social Anchor runs month to month with no long-term contract. Two guarantees back every account, cancellation takes 30 days written notice, and a month that starts is a month that is delivered and paid for. This policy applies to every client of Social Anchor LLC.
Two guarantees back every account we run. They are the only refunds you can claim, and the conditions under each one are what make it real.
Reach is the number of unique accounts that see your videos, combined across every platform we manage for you. Your baseline is your reach over the 90 days before kickoff, captured from your own analytics and signed by both of us on day one. Our job is to double it by day 90.
If your reach has not doubled by day 90, your service is free until it does. We keep recording, editing, and posting at no charge for up to 60 additional days. If reach has still not doubled at the end of those 60 days, the engagement ends and you keep every file. The Reach Guarantee is delivered as free service. It is not a cash refund of fees already paid.
The Reach Guarantee holds when you hold up your side:
If any condition is not met, the Reach Guarantee is void for the engagement. It does not pause and it does not restart. Paid ads are optional and are never a condition of the guarantee. Organic posting alone has doubled reach for our clients.
Within 30 days of your first published video, if you are unhappy with the work, tell us why in writing and we refund every dollar you have paid us.
After day 30, the Fit Guarantee has been passed and the engagement runs on the terms below.
You can cancel for any reason. Cancellation takes 30 days written notice and takes effect at the end of a billing cycle. There is no cancellation fee.
Email Nick@SocialAnchor.io. Notice is effective on the date we receive the email, and we confirm it in writing. A phone call or a message to a team member is not notice. The email is.
Cancellation takes effect at the end of a billing cycle, never in the middle of one. Send your notice at least 30 days before your next billing date and the current cycle is your last. Send it fewer than 30 days before your next billing date and the next cycle is charged and delivered in full, and that cycle is your last.
You may ask us to stop posting before the end of your final cycle, and we will. That cycle is still billed and is not refunded.
Social Anchor may end any engagement at any time, for any reason or no reason, without stating one, by written notice (Terms of Service, Section 9). Work stops on the date in our notice and no further charges are made. Fees for any billing cycle in which services were delivered are earned and are not refunded. Full billing cycles you prepaid that have not begun on that date are refunded in full within 30 days of the termination date. That refund is the only remedy for a termination by us. The two guarantees end with the engagement.
Outside the two guarantees in Section 1, fees are not refunded. That includes:
A duplicate charge, a charge after a confirmed cancellation, or a charge in the wrong amount is corrected in full. Email Nick@SocialAnchor.io with the date and the amount. Corrections go to the original payment method within fourteen business days and typically appear on your statement five to ten business days after that, depending on your card issuer.
If a video, a post, or a month is not what it should be, tell us during that cycle. Email Nick@SocialAnchor.io with the specifics. We fix what is ours to fix: a missed post is made up, an undelivered video is delivered, a wrong detail is corrected.
A concern raised during the cycle is fixed inside it. A concern raised after the cycle has closed is heard and fixed going forward. It does not reopen a closed cycle.
If you believe a charge is in error, contact us before initiating a chargeback with your bank or card issuer. Billing errors are corrected under Section 4, directly and quickly.
A chargeback filed without first contacting us, or for a cycle that was delivered, may result in:
We may update this Refund & Cancellation Policy from time to time. The most current version will be posted on our site with a new "Last updated" date. Material changes will be communicated by email or by prominent notice on our site. The version in effect at the time of your charge applies to that charge.
