Refunds & cancellation.

Our services are billed monthly with no long-term contract. This policy explains how cancellation works, what refunds we offer, and what to do if you're not satisfied with our work. It applies to all clients of Social Anchor LLC.

1. Cancellation

How to cancel

To cancel, contact us by email at Nick@SocialAnchor.io or by phone at 318-470-2812. We will confirm your cancellation in writing.

When cancellation takes effect

Cancellation is effective at the end of the current billing cycle. You will continue to receive services through the end of that cycle. We will not bill you for the next cycle.

Notice period

To avoid being charged for the upcoming cycle, please cancel at least 14 days before your next billing date. If you cancel within 14 days of the next billing date, that cycle may be charged and you will receive services for that cycle.

What happens after cancellation

After cancellation takes effect:

• We stop posting to your accounts
• We remove our access to your social media accounts where applicable
• We deliver any work-in-progress videos that have been paid for and are reasonably complete
• We retain only the records required for our legal, tax, and accounting obligations as described in our Privacy Policy

2. Refunds

Monthly fees are non-refundable except as set out below

Because our services are delivered continuously across each billing cycle, monthly fees are non-refundable once the cycle has begun. We may issue a refund in the following situations:

Refund eligibility

• Service failure on our side. If we materially fail to deliver the services described in your Order during a billing cycle, you may request a partial or full refund for that cycle.
• Duplicate or erroneous charges. If you were billed twice for the same cycle, or charged after a confirmed cancellation, we will refund the duplicate or erroneous charge.
• Pre-paid services that cannot be delivered. If you pre-paid for services beyond your current cycle and we are unable to deliver them due to our actions, we will refund the unused portion.

What is not eligible for a refund

• Cycles in which services were delivered as agreed, even if the results did not meet your expectations
• Cancellation that takes effect mid-cycle (the cycle is completed, not refunded)
• Advertising spend paid by you directly to Facebook, Instagram, or other platforms (this money is not held by us)
• Third-party costs we paid on your behalf at your direction
• Custom work, additional videos, or add-ons that have been delivered or are in progress

How to request a refund

Email Nick@SocialAnchor.io with the following information:

• Your business name and the email address on file
• The transaction date and amount
• The reason for the refund request

We will respond within five business days. If your request is approved, refunds are processed to the original payment method within fourteen business days of approval. Refunds processed through Stripe typically appear on your statement within five to ten additional business days, depending on your card issuer.

3. If you are not satisfied

If you are unhappy with the work we are producing, please tell us before requesting a refund or cancelling. Social media performance depends on many factors and we can almost always identify and fix what is not working. The fastest path to a good outcome is a direct conversation with us.

If you have raised a concern and we have not been able to resolve it, you may request a refund under Section 2 or cancel under Section 1.

4. Chargebacks

If you believe a charge is in error, contact us before initiating a chargeback with your bank or card issuer. Most billing disputes can be resolved directly and quickly.

Unjustified chargebacks (those filed without first contacting us, or for services that were properly delivered) may result in:

• Suspension of services
• Recovery of the disputed amount, chargeback fees, and reasonable collection costs
• Reporting to consumer credit or commercial credit agencies where applicable

5. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. The most current version will be posted on our site with a new "Last updated" date. Material changes will be communicated by email or by prominent notice on our site. The version in effect at the time of your charge applies to that charge.

6. Contact us